Frequently Asked Questions

General Questions

Parts can be ordered on our site at:
Riptide Parts

We keep all parts in stock for the Riptide vacuum. If you are having trouble finding parts please call us at 800-735-3029 ext 1 or email us at

We keep every part of our vacuum in stock, down to the last tiny washer. If you ever need a part, we will have it in stock.

Financing is handled by a 3rd party company called Affirm. To apply simply add your items to the shopping cart and go through the checkout process. When you get to the screen that asks for a credit card scroll down and select Affirm and follow the onscreen prompts.

We primarily sell direct. This allows us to be directly in touch with our customers and provide unrivaled customer support. It also allows us to maintain the best prices in the industry while also having the best pool vacuum in the industry. We can also other services such as financing through Paypal and Klarna. Please reach out to us at or 800-735-3029 ext 1 if you have any questions!

Riptide vacuums require Deep Cycle (non starting) batteries. For more information please see:

Battery Information 

Not a problem, please see:

Riptide Owners Manual

Yes! Our vacuums are available through Pool Service Solutions out of Melbourne.


Phone: +61405087665

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Shipping Questions

Please visit our shipping information page:

Shipping Information

YES! Simply select Store Pickup on your shopping cart screen. Local pickup is available by appointment only. We are located at:
2000 Avenue P
Suite# 7
Riviera Beach, FL 33404
Palm Beach County Florida. 

Please call us before heading over at 1-800-735-3029 ext 1

We offer free setup on your vehicle for customers picking up.

Shipping price on a Riptide SL vacuum runs from $50-75. If you add the vacuum to your shopping cart you can enter your zip code for an exact price.

Yes, we can ship any part, bag or accessory you may need via UPS Overnight shipping. Please keep in mind that orders placed after 4 PM Eastern time will not be able to ship out until the next business day. Please call us at 800-735-3029 ext 1 if you need to get a part overnighted or select overnight shipping when checking out. Due to the size and weight of the Riptide SL and Riptide XP we are unable to offer overnight shipping on those two items.

Yes, we have shipped our vacuums all over the world. Please email us at for a quote. We will do our best to work with you!

Warranty Questions

Do not hesitate to reach out to us. Please either email us at or call us at 800-735-3029 ext 1. We understand that the Riptide is a tool that is relied on day in and day out and we will do everything in our power to get the issue corrected as fast as possible.

Riptide Vacuums are covered by a 1 year warranty. Our plastic vacuum bodies are covered by a 10 year warranty. For more information please see:
Warranty Information